Gizlilik Politikası

When you contact our business on WhatsApp, Meta/WhatsApp may send message events to our application server through automated notifications. These notifications may include a phone number, profile name, message content, media identifiers, message identifiers, timestamps and delivery status.

Notification sources are verified. Technical event records for the connection are limited to a derived identifier, event type, time and sending outcome; they do not contain raw messages or phone numbers. When the assistant is enabled, the following limited conversation information may also be stored for the single permitted test number:

• Phone number, selected language, message text or image caption, message and reply context identifiers, timestamps and processing state,
• Media identifiers and content hashes, related products, product match confirmation and the conversation's paused state,
• Product, stock, production or contact requests submitted for staff review and their follow-up status.

Customer images used for product matching may be downloaded temporarily and processed in memory. The application does not save their original files in its database or a file archive. Text and personal information visible inside an image are part of that image; please avoid screenshots containing unnecessary personal information. Small reference images prepared from the business's product catalog are stored separately.

If you choose account linking, you must send a short-lived verification code generated from your approved website account through WhatsApp. A hash is stored instead of the code itself; the verified phone number, account identifier and verification time are recorded in the account link. An authorized administrator can alternatively link an approved customer account after explicitly selecting it. A phone number in a profile alone is not proof of account ownership. Hosting infrastructure may also keep access and error logs.

Information is used to operate the connection securely, identify duplicate events, consider messages received close together, maintain language and product context, provide prices, colors and availability from the website's current product records, and pass requests to staff. WhatsApp product price replies do not require an account link. An administrator may explicitly link the phone to an approved customer account and convert a request into a website order after checking the account and current order details.

The assistant and AI features are enabled through server settings; automated replies are limited to the permitted test number. When AI is enabled, OpenAI may interpret natural product questions and manage this conversation's purchase request; AI conversation can be disabled separately. Prices, stock, series and cart changes are verified by restricted server tools. AI tools cannot search for customers, people or companies, inspect account records or retrieve past website orders; only this conversation's current draft request is available. OpenAI may also be used for image matching when necessary. When one product candidate is found, its details and a way to correct the match are shared; multiple candidates may require a selection.

A staff reply or a request for human support can pause automatic replies; an administrator must explicitly resume them. Delivery notifications and echoes of staff messages do not trigger automated customer replies. A saved stock, production or contact request is not an approved order, stock reservation or production commitment. WhatsApp Business chat history is separate from this application's records.

Messaging takes place through Meta/WhatsApp; the recipient phone number and generated replies are sent to that service. The application and database run on Hostinger hosting infrastructure. Authorized administrators can view temporary conversation context, product matches and staff requests in the management dashboard.

When AI conversation is enabled, a bounded selection of current and recent messages from this conversation, relevant quoted-message context, public product details, image-matching results and the current draft request may be sent to the OpenAI API. When image analysis is enabled, size-limited customer images, enlarged text-region crops and product reference images may also be sent for matching. Information you include in messages or images may be part of this transfer. The application does not add your phone number or account identifier as a separate field and removes account-link codes from model context. Other customers' conversations, private account records and past website orders are not available to AI tools. Providers' own processing and retention terms also apply; temporary processing by our application does not mean a provider keeps no records.

This integration does not forward incoming data for advertising. Provider notices: WhatsApp Privacy Policy and OpenAI Privacy Policy.

Assistant messages, staff requests and bounded AI model/tool step results used to prevent duplicate operations have a seven-day retention period. Inactive conversation context is also cleaned after seven days. For a paused conversation, the phone number, pause lock and basic record timestamps remain until an administrator resumes it or deletes the record, preventing automatic replies from restarting on their own. Technical event and sending records and daily usage counters have a thirty-day cleanup period.

Cleanup runs when the assistant's background worker or an administrator-triggered processing run operates; a disabled service or technical error may delay deletion. Account links remain until you unlink them from your account or the business carries out a relevant deletion request. Verification codes expire after ten minutes; expired code hashes are removed during cleanup. Administrator-approved image hash–product mappings contain no original customer image and remain until corrected or deleted.

Administrative account-link changes record the phone, customer and administrator identifiers and action time; these audit records have a thirty-day cleanup period. Website orders created after administrative approval and the minimal record preventing duplicate conversion of a request are kept separately from the seven-day conversation cleanup. Relevant deletion requests are assessed separately by the business.

Deleting application records does not automatically delete WhatsApp Business chat history, copies held by other participants or data held by service providers. The effect of a request on other systems or backups is assessed separately.

To request information, correction or deletion concerning the application, contact our business on WhatsApp at +90 507 250 41 51. If you cannot use WhatsApp, you can call the same number.

1. Include “Snow Basic Asistan privacy / data deletion request” in your message.
2. Describe your request and the approximate date of the relevant conversation. Do not send unnecessary message content, passwords or verification codes.
3. The business will review your request and inform you of the action that can be taken. The minimum additional information needed to identify the relevant record and verify your identity may be requested.

Your applicable rights under Türkiye's Personal Data Protection Law include learning whether your data is processed, requesting information about its purposes and recipients, requesting correction, requesting deletion or destruction where the conditions apply, and other rights granted by law. This contact channel does not limit your statutory application rights. Rights under Türkiye's Personal Data Protection Law.

This notice and its update date will be revised when the application's data processing changes. Changes such as opening the assistant to customers outside the test will be explained separately. Reading this page requires no login or consent; it does not use advertising or analytics trackers.